Refund policy

Return and Refund Policy

1. Customer Notification
   Customers must contact us via email detailing any issues with the product. The email should include:

   • A brief description of the defect or problem with the product.
   • A photo of the defective item for reference.
   • The order number or purchase reference.

2. Return Conditions

   • We accept returns only in cases where the product has manufacturing defects or there are errors in the order (such as incorrect sizes or wrong items).
   • Returns will not be accepted for changes of mind, customer errors in size selection, color, or other customizable aspects.

3. Return Request Timeframe

   • Customers have 30 days from the receipt of the product to notify us of any defects or issues.
   • After this period, no claims or returns will be accepted.

4. Resolution Options

   • After reviewing the request and confirming the defect, we offer two options:
     • Free replacement of the defective product (no need to return the original item).
     • Full refund to the original payment method used by the customer.

5. Return Shipping Costs

   • If a physical return of the defective item is requested (at our discretion), Lunar Crescente will cover the shipping costs.

6. Items Not Eligible for Return

   • Sale or personalized items are not eligible for refunds, except in cases of manufacturing defects.

7. Refund Process

   • Refunds will be processed within 7 to 10 business days after the request is approved.